The bandwidth/port speed listed on shared plans represents the peak burstable limit, not a guaranteed dedicated rate. While our total network capacity significantly exceeds the listed specifications, these plans utilize a shared uplink. Consequently, we cannot guarantee maximum throughput 24/7. During peak hours, if the total network capacity is reached, your actual speed may fluctuate below the listed limit. Additionally, consistent saturation of the bandwidth for extended periods is prohibited under our Fair Use Policy.
We generally operate under a strict no-refund policy. While we initially supported PayPal for payment flexibility, we experienced a high volume of malicious disputes and chargebacks initiated without prior communication via support tickets. Under PayPal’s policies, such disputes result in penalties for us regardless of the outcome. To mitigate this risk, we have disabled PayPal for new accounts. However, existing customers with a history of good standing (no prior disputes) may continue to use PayPal.
Selecting a payment method marked as "Auto Renew" or "Subscription" (e.g., Credit Card/PayPal) authorizes a recurring billing agreement. Our system will automatically attempt to process payments for generated invoices or unpaid orders. If you wish to discontinue a service, you must submit a Cancellation Request via the Client Portal immediately. This will void any outstanding invoices and prevent future billing cycles.
Our policy stipulates that refunds are not granted for non-technical faults. We provide a Looking Glass tool for pre-purchase network testing. As explicitly stated, we do not accept refund requests based on "change of mind," specific IP quality preferences, or performance on non-guaranteed networks. Note: We may, at our discretion, offer a one-time courtesy refund to your account balance. In exceptional cases, a refund to the original payment method may be considered (with BackWaves covering transaction fees). By placing an order, you acknowledge and agree to this policy.
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Great Hosting Company
“Building my WordPress website was a breeze with their hosting services. The user-friendly setup and intuitive tools made the process seamless. I'm delighted with the hassle-free experience and impressive results.”
Very Helpful Support
“I'm thoroughly impressed with their hosting services. The standout feature for me is their outstanding customer support – quick, friendly, and incredibly helpful. They've truly exceeded my expectations!"
High Quality Servers
“I'm thrilled with their hosting services. The performance of my website has been exceptional, thanks to their top-notch hardware. Blazing-fast speeds and reliability have made a huge difference for my online presence.”
Fastest Hosting
"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."
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0003-02-12“Exceptional hosting services! Their robust infrastructure ensured my website's stability and lightning-fast loading times. Support was prompt and knowledgeable. A game-changer for my online business.“
Great Hosting Company
“Building my WordPress website was a breeze with their hosting services. The user-friendly setup and intuitive tools made the process seamless. I'm delighted with the hassle-free experience and impressive results.”
Very Helpful Support
“I'm thoroughly impressed with their hosting services. The standout feature for me is their outstanding customer support – quick, friendly, and incredibly helpful. They've truly exceeded my expectations!"
High Quality Servers
“I'm thrilled with their hosting services. The performance of my website has been exceptional, thanks to their top-notch hardware. Blazing-fast speeds and reliability have made a huge difference for my online presence.”
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"I'm amazed by the speed of their servers! My website loads in an instant, providing an exceptional user experience. Their hosting services have significantly boosted my site's performance."
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